1 reviews | Active since Dec 2010
DHL DELIVERED PARCEL TO THE WRONG ADDRESS!!!!!!!!!!!!
My daughter ordered 2 dresses (for her and her daughter) for an upcoming wedding. DHL delivered the parcel to the wrong address. The signature on the receipt doesn't even resemble her name!!!!!!!!! Now she and her daughter have no dresses and she is out of pocket!!!!
Dear Debbie,
Thank you for contacting DHL Express.
We apologise if your last interaction was us was not as seamless as we would have wanted it to be . I assure that this is not the level of service that DHL prides itself in and that the matter is being handled a s a priority .
I have forwarded you a more detailed e-mail to your personal e-mail address.
The matter is being handled as a priority by our Operational team . I will be sure to revert with feedback before close of business today .
Please find below my direct details should you need to get in contact with me .
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
Dear Debbie,
Thank you for contacting DHL Express.
We apologise if your last interaction was us was not as seamless as we would have wanted it to be . I assure that this is not the level of service that DHL prides itself in and that the matter is being handled a s a priority .
I have forwarded you a more detailed e-mail to your personal e-mail address.
The matter is being handled as a priority by our Operational team . I will be sure to revert with feedback before close of business today .
Please find below my direct details should you need to get in contact with me .
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600