CN
Calvin N
1 reviews | Active since Jul 2020
15 Jul 2020, 16:21
DHL (Delayed How Long?)
RE: AWB:***
I was promised delivery of my package on July 6th, it is now the 15th.
I have contacted multiple times at this point and have tried my best to accommodate the delays.
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DHL Express's replyOfficial
16 Jul 2020, 12:19Dear Calvin,
Thank you for your post. On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
We have received your complaint and we are looking into it. Our tracing team is following up with RAM Couriers to find out when we can expect that shipment delivered.
I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services.
Regards.Avery Visagie Customer Care Executive ZA | DHL Express
Thank you for your post. On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
We have received your complaint and we are looking into it. Our tracing team is following up with RAM Couriers to find out when we can expect that shipment delivered.
I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services.
Regards.Avery Visagie Customer Care Executive ZA | DHL Express
DHL Express's reply16 Jul 2020, 12:19
Official
Dear Calvin,
Thank you for your post. On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
We have received your complaint and we are looking into it. Our tracing team is following up with RAM Couriers to find out when we can expect that shipment delivered.
I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services.
Regards.Avery Visagie Customer Care Executive ZA | DHL Express
Thank you for your post. On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
We have received your complaint and we are looking into it. Our tracing team is following up with RAM Couriers to find out when we can expect that shipment delivered.
I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services.
Regards.Avery Visagie Customer Care Executive ZA | DHL Express