TN
Thulani N

1 reviews | Active since Apr 2012

09 Feb 2024, 10:21

DHL delay tactics

Good day,

I was expecting a parcel from DHL today with a little bit of apprehension as I have come to know over the years that they come up with all sorts of excuses not to deliver on a Friday. I have a parcel from the US and this morning as regular as clockwork I got a messae from DHL that they cannot deliver duw to incorrect address and I was directed to their site to correct the address on their system which is definitely not what my sender wrote in the US. I contacted my sender and they confirmed this is not what was captured in the US but probably jumbled up to delay delivery. Looks like the DHL personnel know the loop hole in the system that if you have to correct the address their system automatically blocks delivery on that day meaning you can only choose Monday. My tracking number is:***

0
Replies (3)
DHL Express
DHL Express's reply09 Feb 2024, 12:19
Official
Dear Thulani, Thank you for bringing this matter to our attention  We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.  We acknowledge the receipt of your complaint and are attending to this with the relevant department .  We assure you of our best Services at all times and will revert to you within the next 2 hours 

Best Regards,
 Customer Care Executive ZA | DHL Express  DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct, Pretoria Main Road, Waterfall City, Midrand, 2090 Gauteng South Africa  *** mydhl.express.dhl/za  

Best regards,

TN
Thulani N's update09 Feb 2024, 17:20
Reviewer Update
Good day,

I just got an SMS from your 3rd party with the same wrong address.
I corrected the address through your website and called to confirm it with a lady named Eva at your contact center.
Will you please make sure that your 3rd party has the correct address please.
Regards,Thulani.
DHL Express
DHL Express's reply12 Feb 2024, 14:02
Official
Good Day Thulani 

I trust you are well and safe 

Kindly be advised that we received feedback that the shipment was delivered at 12h14. Signed for by you. 

May you kindly confirm the delivery of the shipment 

Regards 
Lesareng 

Best regards,