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sharleen M

1 reviews | Active since Jul 2012

26 Jan 2016, 12:22

DHL delay my delivery

I received a parcel from Hong Kong, 2 weeks ago and the CBCU init detained my shipment for verification of value, they requested that I send them the proof of payment to the supplier which I did but I still don't have my shipment and they have not requested for any other document. When I follow up with the DHL agent they tell me that they have no feedback for me. This is highly unacceptable as i have done all they requested but my shipment is still being held back, I urgently need the goods for an event in 2 weeks time.<br> Waybill/ Tracking number ***

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Replies (1)
DHL Express
DHL Express's reply26 Jan 2016, 14:54
Official
Hello sharleenmoyo,

Thank you for bringing this to our attention.

I will follow up the query with a email and investigate the shipment on your behalf.

Regards

Nicole Pietersen

Customer Care Executive Office