DHL - Definitely Highly Late
<p>DO NOT USE THIS COMPANY! </p> <p> </p> <p>AFTER taking my import taxes apparently SARS has rejected my importers code? </p> <p>HOW can you invoice me if my importers code has been rejected?!</p> <p> </p> <p>NO communication from anyone, after numerous phone calls I find out there is an issue AFTER I called yesterday and the day before only to be told everything is in order.</p> <p> </p> <p>Shocking service, shocking turn around time - this company needs lessons from FEDEX! </p> <p> </p> <p> </p>
Dear Robyn,
Please accept my sincerest apologies regarding the undoubted inconvenience caused by this matter .
The matter has been escalated internally with our Customs affairs manager. As soon as feedback has been received we will update you on your case.
I understand that this incident has been of great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
I have forwarded you an e-mail with my contact details to your personal e-mail address and a case has been opened .
Rest assured, we will be providing you with daily updates until the matter has been fully resolved.
Kindest Regards,
Ms Buhle.Sekoboane
Customer Care Executive – Executive office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
Dear Robyn,
Please accept my sincerest apologies regarding the undoubted inconvenience caused by this matter .
The matter has been escalated internally with our Customs affairs manager. As soon as feedback has been received we will update you on your case.
I understand that this incident has been of great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
I have forwarded you an e-mail with my contact details to your personal e-mail address and a case has been opened .
Rest assured, we will be providing you with daily updates until the matter has been fully resolved.
Kindest Regards,
Ms Buhle.Sekoboane
Customer Care Executive – Executive office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
I would like to retract my complaint! Buhle and her team went out of their way to manage the unfortunate technical error! Totally impressed! Thank you!!
I have removed my complaint off your Facebook wall and I will also remove this complaint.
Thank you Buhle and team!
I would like to retract my complaint! Buhle and her team went out of their way to manage the unfortunate technical error! Totally impressed! Thank you!!
I have removed my complaint off your Facebook wall and I will also remove this complaint.
Thank you Buhle and team!
From 1star to 5 star - thank you!
From 1star to 5 star - thank you!
Hi Robyn,
Thank you for taking the time to comment on our service.
We are delighted to know that we continue to render service to your satisfaction and will endeavor to keep this up. We are looking forward to be of service to you in the future.
Kind regards,
Charmaine Ram
Customer Care Executive
DHL Express
Hi Robyn,
Thank you for taking the time to comment on our service.
We are delighted to know that we continue to render service to your satisfaction and will endeavor to keep this up. We are looking forward to be of service to you in the future.
Kind regards,
Charmaine Ram
Customer Care Executive
DHL Express
Back down to a one star .... it's like making and breaking up with a *****.
I don't think I will do this a 3rd time ...
Back down to a one star .... it's like making and breaking up with a *****.
I don't think I will do this a 3rd time ...