FW
Francois W

1 reviews | Active since Oct 2013

14 Sept 2018, 12:52

DHL Decolonized

My DHL Express package was picked up 4th Septembet, In SA by 7th....its now the 14th and I had to try and find it. *** are we paying DHL for if Fedex and TNT does this in 5days flat ? Even US Postal service is faster. And NO, they wont compensate/apologise...its just.... We had a "backlog". Nonsense man...just too damn lazy to do your work

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Replies (1)
DHL Express
DHL Express's reply14 Sept 2018, 16:53
Official

Dear Francois

I would like to profusely apologise about the way your delivery has been handled thus far and I can assure you this is not the type of service that we pride ourselves in. Duty payment has been received and shipment has been submitted for clearance and will keep you updated until your shipment has been delivered.

Nosicelo Manentsa

Customer Care Executive

DHL Express

Best regards,