1 reviews | Active since May 2012
DHL DAMAGES MY ORDER AGAIN AND HUGE DELAYS
This is now the second time its happened, Dhl Doesnt Care about how customs treats their clients parcels let alone over see what they do. Who does some oak think he is that he can open my package with a stanley blade or a razor and cut straight through my product when theres a visible pull tab to open in like a normal human being. <br> <br> Now DHL is gonna call me and send me a automated response apologizing, so generic!!! You guys dont care about your customers. <br> <br> i demand the name and number of this half bred dog that did this. Our country is in such turmoil at the moment and DHL helps assist with this. WHERE IS THE RESPECT!!!!<br> <br> Secondly: IF i pay for a DHL invoice it means it has passed customs clearance cause that means they have determined a value of the item being shipped. Then somehow it gets delayed by DHL and customs saying they are detaining the package<br> <br> I STRONGLY SUGGEST NO ONE USES DHL!!!! THEIR SERVICE IS OVERPRICED FOR THE PATHETIC SERVICE YOU GET!!!!<br>
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
I have initiated a formal complaint on your behalf with regards to the damages on your shipment. You can expect a call from our customer care department shortly.
With regards to your shipment detained by customs, I am actively working on resolving this issue. I cannot push the customs process as this raises concern with the authorities. What I will do is make sure that all requirements have been met and actively monitor any updates from their end.
We at DHL Express manages all queries from the customs authority on your behalf. Once thoroughly checked, your shipment information is handed over to the appropriate customs authority. They work with us to expedite the clearance and get your goods delivered quickly and efficiently.
I hope all is in order. Please do not hesitate to contact me should you require further assistance.
Regards
Khensane Tshuma
Quality Advisor
DHL Express
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
I have initiated a formal complaint on your behalf with regards to the damages on your shipment. You can expect a call from our customer care department shortly.
With regards to your shipment detained by customs, I am actively working on resolving this issue. I cannot push the customs process as this raises concern with the authorities. What I will do is make sure that all requirements have been met and actively monitor any updates from their end.
We at DHL Express manages all queries from the customs authority on your behalf. Once thoroughly checked, your shipment information is handed over to the appropriate customs authority. They work with us to expedite the clearance and get your goods delivered quickly and efficiently.
I hope all is in order. Please do not hesitate to contact me should you require further assistance.
Regards
Khensane Tshuma
Quality Advisor
DHL Express