1 reviews | Active since Feb 2024
DHL customs issues
Firstly, it saddens me to write this review.
I had an issue with my visa to the UK, we called DHL International on Friday, the 19th of January to seek advice about posting a parcel to the UK. The person we spoke to said we could drop it off on the 20th of January, the Saturday at the airport. In which we found to be closed on arrival, 07:30 Saturday the 20th. I think the failure was establishing which city we were in, and assumed we were in Joburg. That was an honest error; I then called the DHL number to advise that it’s closed. A very nice lady by the name of Tshidi said I should drop off the parcel on Monday at the airport and call her at 11:30am with the waybill she will try put “time service” on the parcel.
The parcel contained a suit from Zara for my friend’s graduation. The calmness in Tshidi’s voice assured me that my friend would get the suit. Which kept her word, and I was transferred to a lady by the name of Violet who kept update me with every channel that the parcel past.
Nonetheless, the parcel didn’t reach my sister on time. She graduated in something else. I was still grateful for the ladies (Tshidi & Violet) trying. The parcel couldn’t reach her because it was detained by UK customs and searched. This was beyond their control!
Now the parcel has been returned and I am being made to pay VAT on something bought in South Africa.
I have enquired at customs and they say I am charged VAT because of how DHL declared the parcel when it was leaving the country. I have sent emails to them and their customs department is not as efficient is the department where Tshidi and Violet works. That’s the saddening part.
Best rgds,
DHL Customer Care Department -ZA | DHL Express DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct, Pretoria Main Road, Waterfall City, Midrand, 2090 Gauteng South Africa *** mydhl.express.dhl/za
Best regards,
Best rgds,
DHL Customer Care Department -ZA | DHL Express DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct, Pretoria Main Road, Waterfall City, Midrand, 2090 Gauteng South Africa *** mydhl.express.dhl/za
Best regards,
I had to [still do] endure receiving calls with “I’m waiting for the import team”
Anyways, DHL is good at professionally wasting time. Which is a good business strategy - because you get a call to remind you that you will be called the next day with feed back.
Today I get feedback not related to my initial complaint here. I think the scheduled wasting time updates might have made Lesareng forget what the initial issue was. I don’t blame her, the company has a good “customer experience management” strategy. You get calls that make you think that your situation is being managed. I would know, that’s why someone of us did an MBA….
Anyways, my issue was paying VAT on an item that was bought in South Africa and VAT paid for at the store. DHL seems to be under the impression that I am contesting VAT being charged on an item manufactured in South Africa. These are two different issues. Please correct whatever you think this issue is about.
I am already over the fact that my best friend of 22 years, who is a sister to me never got to graduate with her suit that didn’t reach her.
Now being asked if I’d like to abandon my parcel (suit) to be auctioned by customs is very gross. Hence why I didn’t reply to Nkosi. Her tone was patronising.
I had to [still do] endure receiving calls with “I’m waiting for the import team”
Anyways, DHL is good at professionally wasting time. Which is a good business strategy - because you get a call to remind you that you will be called the next day with feed back.
Today I get feedback not related to my initial complaint here. I think the scheduled wasting time updates might have made Lesareng forget what the initial issue was. I don’t blame her, the company has a good “customer experience management” strategy. You get calls that make you think that your situation is being managed. I would know, that’s why someone of us did an MBA….
Anyways, my issue was paying VAT on an item that was bought in South Africa and VAT paid for at the store. DHL seems to be under the impression that I am contesting VAT being charged on an item manufactured in South Africa. These are two different issues. Please correct whatever you think this issue is about.
I am already over the fact that my best friend of 22 years, who is a sister to me never got to graduate with her suit that didn’t reach her.
Now being asked if I’d like to abandon my parcel (suit) to be auctioned by customs is very gross. Hence why I didn’t reply to Nkosi. Her tone was patronising.
I trust you are well
Kindly be advised that we managed to get the charges overwritten and the system will be updated with the information
I will make contact with you this afternoon before 14h30 to advise the estimated date of delivery.
Kind Regards
Lesareng Moseneke
Best regards,
I trust you are well
Kindly be advised that we managed to get the charges overwritten and the system will be updated with the information
I will make contact with you this afternoon before 14h30 to advise the estimated date of delivery.
Kind Regards
Lesareng Moseneke
Best regards,