1 reviews | Active since Jun 2018
DHL Courier Negative Service results
I shipped an envelope with documents to Johannesburg via DHL due to the rampant theft and *******ion in the SA Postal Services. These were vital to the recovery of my driver's licence in Roodepoort. This did not arrive. So I checked with DHL here in the Netherlands and was advised they used a different tracking system for SA, tracked there and it just hung on 'Being transported to the delivery depot" complained again and lo and behold, I am told that DHL (The DOOR-to-DOOR Courier) uses the SA Post Office to do it's deliveries in South Africa. What an underhand marketing strategy, give the assurance you do a door-to-door service and then conveniently farm it out to the biggest nest of post ******* in the world. So people - DO NOT USE DHL FOR COURIER WORK TO SOUTH AFRICA - IT WON'T ARRIVE!!!!
Good afternoon Robert,
Thank you for bringing your concern to my attention.
I attempted to contact you on the number provide but was unable to get through to you. May you kindly advise when it would be convenient to contact you.
Kindly note that the service you used is not DHL Express but DHL Global mail. If you had selected to use DHL Global mail your shipment would be couriered by DHL Express to its destination but the service you hands over the shipment to the South African Post office who secure delivery accordingly. This deduction is evident by the tracking number you provided cy***de.
Kindly assist with verifying your tracking number as i am not able to track the location of your shipment.
Once verified i will track and provide you with directive to secure the delivery of your shipment.
Regards
Mulondi Dzebu
Customer Care Executive
Good afternoon Robert,
Thank you for bringing your concern to my attention.
I attempted to contact you on the number provide but was unable to get through to you. May you kindly advise when it would be convenient to contact you.
Kindly note that the service you used is not DHL Express but DHL Global mail. If you had selected to use DHL Global mail your shipment would be couriered by DHL Express to its destination but the service you hands over the shipment to the South African Post office who secure delivery accordingly. This deduction is evident by the tracking number you provided cy***de.
Kindly assist with verifying your tracking number as i am not able to track the location of your shipment.
Once verified i will track and provide you with directive to secure the delivery of your shipment.
Regards
Mulondi Dzebu
Customer Care Executive