KM
Kholofelo M

1 reviews | Active since Aug 2018

20 Oct 2020, 09:52

DhL cost me my job

My contract just got terminated because of a call center agent at DHL now i lost my job. I wanted to make a booking on behalf of my boss, as i called the first lady i spoke to she did tell me that medication to individuals without prescription is prohibited at USA, i decided to call again and speak to a different person and he told me the same thing i even asked him to put it on email and yes was helpful, i then showed my boss the email but than she told me im telling her nonsense i cnt do my job.,she thn called dhl spoke to a different person and the collection went through. And then that was the end of my job i was called ***********, i cannot do my job so they not renewing my contract nextweek.the sad part is another lady was also fired july 2020 because of the same incident. I need to get to the bottom of this becuase now i also lost my job.

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Replies (1)
DHL Express
DHL Express's reply23 Oct 2020, 09:37
Official
Dear Kholofelo ,

Hope this Email finds you well 

I trust this mail finds you well and safe.  Thank you for bringing your complaint to our attention, I sincerely apologies for the manner in which this has been handled.
Our Customer Care Executive  Leboza will contact you 

 Thank you.  Kind Regards,On behalf of the MD office.Busisiwe Sithole