1 reviews | Active since Mar 2015
DHL Carriers
<p>On 1 December 2016 I placed an order with a company called The Golden Corner. The carriers are DHL. I was told the order would take 6-8 weeks for delivery. Almost 10 weeks later I am still waiting. I have tried to contact DHL and was pushed around from pillar to post, eventually going full circle. I then looked at the DHL website and discovered that my parcel was sent out for delivery 6 February. No notification was sent to me prior to this. I have received no information (other than on their website) to say that the parcel was undeliverable. I have no clue who I can contact at DHL. </p>
Dear Carol,
Thank you for the below email.
This shipment was moving as part of the services offered from Germany called DHL Paket, under the DHL Deutsche Post Banner. Whilst we all operate under the DHL banner, we are different entities doing different functions, all operating separately with our own procedures and areas of excellence.
We have DHL Express, whereby we specialize in Express consignments. Our service includes Track & Trace and Door-to-Door service. DHL Paket, is consignments that will be handed to Postal Authorities with no tracking available on the DHL Express Network, as these travel as regular post. You can contact them via email *** or by Phone: ***for any queries.
Regards,
Akhona Mvuza
Customer Care Executive Office
Dear Carol,
Thank you for the below email.
This shipment was moving as part of the services offered from Germany called DHL Paket, under the DHL Deutsche Post Banner. Whilst we all operate under the DHL banner, we are different entities doing different functions, all operating separately with our own procedures and areas of excellence.
We have DHL Express, whereby we specialize in Express consignments. Our service includes Track & Trace and Door-to-Door service. DHL Paket, is consignments that will be handed to Postal Authorities with no tracking available on the DHL Express Network, as these travel as regular post. You can contact them via email *** or by Phone: ***for any queries.
Regards,
Akhona Mvuza
Customer Care Executive Office