DHL - carrier ***eon a better option

Item: DHL Express
Rating: 2
Author: Moira S

Urgent documents to be delivered to London, according to tracking information estimated deliver date is 10 DAYS after document pick up. This sort of information should be communicated with the customer before taking the business - most people imagine, from all the advertising, that this is an immediate way to send documents. Beware and ask questions - don't believe the hype

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Replies (1)

DHL Express's replyOfficial

05 Mar 2022, 11:54

Dear Moira Smith

Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.

Please allow us a chance to investigate this matter further and we will revert to you within the next 24 working hours.

Thank you.

Customer Care Executive, South Africa DHL International (Pty) Ltd t/a DHL ExpressDHL HouseFabriek & Van Acht Rd, Isando1600, GautengSouth Africa

DHL Express's reply05 Mar 2022, 11:54

Official