DHL Cape Town office

I have recently had two bad experiences with the DHL Cape Town office. The first shipment was seriously delayed as I waited for the DHL invoice and then waited again for the payment link. I had to make numerous phone calls to speed the process and DHL showed no no urgency. No communication was initiated by DHL and they were poorly reactive. The second shipment I used DHL Express to deliver business documents from Portugal and paid 123 Euro (R2318.00). The shipment was on schedule until it reached the DHL Cape Town office where it was put on hold. Then it was handed to a third party courier, a week later and I have still not received the consignment despite making a phone call to DHL. DHL appear to think that when they hand over to the third party courier their job is complete and there is no further tracking on their system.