1 reviews | Active since Jun 2017

13 Jun 2017, 12:46

DHL Cape Town Cargo

<p>Our parcel was sent from Pretoria to Cape Town on a Friday by road and my colleague and I were not aware that the parcel was not booked to travel by road instead of air.</p> <p>We were in a desperate situation because we needed the parcel before Monday for our workshop. When we called the DHL office, we were told that the parcel will arrive on a Monday and they will not be able to deliver it since they dont work on a Sunday. We then made our way to the DHL offices in CPT Cargo International Airport, we were assisted by Shaheed Abrahams.</p> <p> </p> <p>He opened the office for us to wait for truck until it arrived. Very hospitable!</p> <p> </p> <p>The truck arrived and he assisted with the offload untill we had the rest of our package.</p> <p> </p> <p>Kudus to Shaheed!!!</p> <p> </p> <p> </p> <p>He went out of his way to track the parcel, and advised that the truck is delayed. Him with his team able to unload the truck and we can ha</p>

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Replies (1)
DHL Express
DHL Express's reply13 Jun 2017, 13:31
Official

Dear Mmakwena

Thank you very much for taking your time to send this compliment. I will make sure that this is escalated to his manager so that he can get the recognition he deserves.

It is always happy to get a feedback form our clients as it helps us to keep our customers happy.

Kind regards

Nosicelo Manentsa

Customer Care Executive