AM
Angel M
1 reviews | Active since May 2013
27 Feb 2026, 14:39
DHL CANNOT SUPPLY AN INVOICE! HOW HARD IS IT!
I work for a company and our MD instructed me to query the cost. We are receiving a shipment from France for our client here in South Africa. I started querying with customer the cost via email, telephonically and even a chatbot for which I have the transcript. I have been asking for a detailed invoice from 20 February 2026. Do you think I received an invoice. At first the 2 ladies were helpful and now nothing. I JUST WANT A DETAILED INVOICE!!! HOW DIFFICULT CAN IT BE! HONESTLY!
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DHL Express's replyOfficial
27 Feb 2026, 15:05Dear Angel Mannel
Thank you for bringing this issue to our attention.
We sincerely apologize for any inconvenience this may have caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with the highest level of service at all times, and we will follow up with you within the next two hours.
Kind Regards
Customer Care Executive DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct, Pretoria Main Road, Waterfall City Midrand, 2090 Gauteng South Africa
Thank you for bringing this issue to our attention.
We sincerely apologize for any inconvenience this may have caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with the highest level of service at all times, and we will follow up with you within the next two hours.
Kind Regards
Customer Care Executive DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct, Pretoria Main Road, Waterfall City Midrand, 2090 Gauteng South Africa
DHL Express's reply27 Feb 2026, 15:05
Official
Dear Angel Mannel
Thank you for bringing this issue to our attention.
We sincerely apologize for any inconvenience this may have caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with the highest level of service at all times, and we will follow up with you within the next two hours.
Kind Regards
Customer Care Executive DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct, Pretoria Main Road, Waterfall City Midrand, 2090 Gauteng South Africa
Thank you for bringing this issue to our attention.
We sincerely apologize for any inconvenience this may have caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with the highest level of service at all times, and we will follow up with you within the next two hours.
Kind Regards
Customer Care Executive DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct, Pretoria Main Road, Waterfall City Midrand, 2090 Gauteng South Africa