DHL - Cannot provide Service.

I have been waiting for an urgent delivery from DHL. In order to expedite matters, I provided our company Importer code and from the Friday until Monday, made over 10 calls to the to ensure all was in order for me to rather collect from the Isando depot, to avoid any further delays. I left home, Randburg, at 5:30 this morning to make sure I was at DHL in Isando at 7am, when they opened. At 7am I was told that the package was now in fact at the Bryanston depot. The reason it was shipped to Bryanston is because the suburb was not on the Delivery Address. We had a patient waiting for their prosthesis to arrive.

1. I made around 15 calls to DHL. They could never confirm the whereabouts of the parcel and said I must please phone the next day, which I did. 2. With each call they confirmed delivery address. I confirmed the Suburb. Why was this not added in to the system? 3. With each call I provided my cell number for them to call me as soon as the package had arrived. This never happened. 4. The delivery was supposed to be made by the close of business last Friday 30th August. (No apology from their side for the late delivery.) 5. I was told on the phone that the package would be at Isando because of the Postal Code attached to the delivery. This never happened. 5. I spent my weekend following the updates on the website and calling DHL to ensure there were no problems. It seems DHL are incapable of doing this.

Their service and inability to keep me updated is shocking. Our patient is still waiting at the Hospital for us to deliver the prosthesis.

DHL is useless.