DHL cannot deliver

Paid for delivery of an original document from Pretoria to Abu Dhabi on Friday 10 Dec '21. The delivery address I used is the standard address that the recipient uses for all packages couriered to it, including via DHL. The estimated delivery date DHL gave was 16 Dec '21. On the 13th, the package arrives in Abu Dhabi and DHL then declares the address in not clear enough and they cannot deliver my package and therefore changed it to a collection instead, meaning the the recipient had to now go collect it which they do not do. I contacted the recipient on the 15th for a clearer address and immediately passed this on together with additional contact numbers to DHL. Today, 16th, DHL still insists it must be collected.

I have been in contact with DHL's South African service centre as well as the Abu Dhabi centre. This is by means of expensive phone calls as well as emails since the 13th. Now Abu Dhabi is going into their weekend so this means nothing is delivered this week and this mess continues next week!

I will not recommend using DHL.