DW
Douglas W
1 reviews | Active since Mar 2011
19 Jul 2022, 08:51
DHL cannot answer Emails and Collect my goods that I have paid for!
During June 2022 I requested several times for a quote to receive some goods from Italy to South Africa. 30th June 2022, I made a payment and filled out the required forms and submitted them. Until today (19th July) I have no feedback from DHL as to when my parcel will be collected and delivered to me. Your service is so pathetic, and I don't know who else to speak to. I am using "***" as requested, and replying to those emails. Please sorth this out ASAP, this is a joke!!! Please do not use DHL! Ref No. ***
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DHL Express's replyOfficial
19 Jul 2022, 09:25Dear Douglas,
Thank you for your post and for bringing this matter to our attention. On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
We received your complaint. Please expect a call from one of our Customer Care Executives shortly.
Thank you for your post and for bringing this matter to our attention. On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
We received your complaint. Please expect a call from one of our Customer Care Executives shortly.
Kind Regards.
Avery Visagie
Customer Care Executive ZA | DHL Express
DHL Express's reply19 Jul 2022, 09:25
Official
Dear Douglas,
Thank you for your post and for bringing this matter to our attention. On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
We received your complaint. Please expect a call from one of our Customer Care Executives shortly.
Thank you for your post and for bringing this matter to our attention. On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
We received your complaint. Please expect a call from one of our Customer Care Executives shortly.
Kind Regards.
Avery Visagie
Customer Care Executive ZA | DHL Express