Item: DHL Express
Rating: 1
Author: HEIDI S

DHL Express's replyOfficial

20 Apr 2023, 17:21

Dear Heidi,

Thank you for bringing this matter to our attention

We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.

We acknowledge the receipt of your complaint and are attending to this with the relevant department .

We assure you of our best Services at all times and will revert no later than 10:30 on 21 April 2023.

DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa

DHL Express's reply20 Apr 2023, 17:21

Official

Dear Heidi,

Thank you for bringing this matter to our attention

We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.

We acknowledge the receipt of your complaint and are attending to this with the relevant department .

We assure you of our best Services at all times and will revert no later than 10:30 on 21 April 2023.

DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa

HS

HEIDI S's updateReviewer Update

24 Apr 2023, 12:05

Thank you, Buhle, for your phone call. I was horrified to hear that my emails are being deleted by somebody at DHL. Progress since the phone call is very slow. DHL still needs to ammend the VAT /duty invoice. Parcel in Joburg since Thursday (according to the tracking system) ... could have already been delivered.

HS

HEIDI S's update24 Apr 2023, 12:05

Reviewer Update

Thank you, Buhle, for your phone call. I was horrified to hear that my emails are being deleted by somebody at DHL. Progress since the phone call is very slow. DHL still needs to ammend the VAT /duty invoice. Parcel in Joburg since Thursday (according to the tracking system) ... could have already been delivered.

HS

HEIDI S's updateReviewer Update

03 May 2023, 09:24

This is unbelievable!!!! For a week now I have been trying to get DHL to understand that they have got the incorrect shipping code on their VAT/Duty invoice. Guse what!!! Today somebody else from DHL sends me an email that DHL is delighted to inform me of a new shipment and I should pay the duty invoice. This is the same incorrect invoice circulated again!! Come on, where is the communication at DHL!! Talk to your colleagues, so that the same mistake invoice gets sent again!!! What is happening at DHL??? This is so not good!!!

HS

HEIDI S's update03 May 2023, 09:24

Reviewer Update

This is unbelievable!!!! For a week now I have been trying to get DHL to understand that they have got the incorrect shipping code on their VAT/Duty invoice. Guse what!!! Today somebody else from DHL sends me an email that DHL is delighted to inform me of a new shipment and I should pay the duty invoice. This is the same incorrect invoice circulated again!! Come on, where is the communication at DHL!! Talk to your colleagues, so that the same mistake invoice gets sent again!!! What is happening at DHL??? This is so not good!!!

DHL Express's replyOfficial

03 May 2023, 12:03

Dear Heidi

Thank you for bringing this matter to our attention. Please allow me to escalate this to the imports management. I will contact you shortly.

Kind Regards,

Sade Eiman
Customer Care Executive ZA| DHL Express
DHL International (Pty) Ltd t/a DHL Express

DHL House

Fabriek & Van Acht Rd, Isando

1600, Gauteng

South Africa

DHL Express's reply03 May 2023, 12:03

Official

Dear Heidi

Thank you for bringing this matter to our attention. Please allow me to escalate this to the imports management. I will contact you shortly.

Kind Regards,

Sade Eiman
Customer Care Executive ZA| DHL Express
DHL International (Pty) Ltd t/a DHL Express

DHL House

Fabriek & Van Acht Rd, Isando

1600, Gauteng

South Africa

DHL becoming useless