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Dillon K

1 reviews | Active since Apr 2026

14 Apr 2026, 21:59

Dhl

Absolutely pathetic service as I am waiting for my parcel to be delivered for over a month. Order was first held in customs but had no communication to say that they required ID number for clearance I had to call them to chase it up. Once ID number was provided was told order will be delivered on the 9th of April latest still has not been delivered and now told that they are chasing it up.

0
Replies (3)
DHL Express
DHL Express's reply15 Apr 2026, 08:32
Official
 Good day  Dillon 

Thank you for you for forwarding your concerns to us 

 I sincerely apologise for the delays you have experienced thus far. 

Please be assured that we are currently investigating the matter further and will provide you with a detailed response by at 10:35 AM. 

Thank you for your patience and understanding. 

Customer Care team ZA 
DHL International Pty Ltd t/a DHL Express 
Waterfall Logistics Precinct
Pretoria Main Road
Waterfall City
Midrand, 2090
Gauteng
South Africa
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DK
Dillon K's update15 Apr 2026, 09:25
Reviewer Update
I was now told that the shipment was ****** this absolutely terrible service and has put me through a very bad inconvenience
DHL Express
DHL Express's reply15 Apr 2026, 13:44
Official
Dear Dillon,

Thank you for your note. We are looking into this, and we will revert to you with the outcome.

Regards

 Customer Care team ZA 

DHL International Pty Ltd t/a DHL Express 
Waterfall Logistics Precinct
Pretoria Main Road
Waterfall City
Midrand, 2090
Gauteng
South Africa
***