DHL Bayside SHOCKING service.

DHL Bayside. Needing to send a package to ****et, I go to this branch. The address info I have from my daughter, who’s only just arrived in ****et is a bit sketchy, road names there are a bit non-existent, so she was advised I should ask the courier company for the nearest depot to the location she sent me. Oh not at this branch. I was very quickly told they cannot help and I must find the info myself!!!!! The young girl behind the counter admitted she was unsure, and went to speak to a senior person, who was advising her. I was like ‘u have GOT to be kidding me. You are supposed to be the professionals here. That’s why I came to u.’ I then was told to go to another branch, on Blaauwberg road, who could help me. To this I responded, ‘how about u get on the phone and ask that branch for help’ With a lot of coaxing, I managed to get this young to assist. I had to guide her thru the process. A tiny package cost me R2100. Which is acceptable. Rates are rates. But where is the professionalism? Where is the customer service?

There was also the youngish ‘dude’ that works there who needs to behave like he’s at work, and not like some stoner in a nightclub. Tone it down little man.