DHL bad service

Hello Peter

I have a parcel from Tanzania to South Africa from a friend of mine which was supposed to be delivered on 14 January 2021. It was not delivered on the day and when I called to enquire I was told that it is with customs and I will receive feedback as soon as they are done. Ever since it has been a nightmare. I was told that a lady by the name of Lenora(from the imports dept.) has been assigned. I have never received any feedback from her and how I was the one doing the follow-ups and every time I called I was told that she is on lunch or not at work and they will send her an email to call me back. Every time I would call for an update I was told that the matter was escalated to his supervisor who was also not helpful but rather rude (his name is Enos). I called customs and they told me that the parcel has been with DHL for over a month now but they never called me. Whenever I call, I am told that it has been escalated and someone will call me back with feedback. It is a draining process because every time I call I have to explain the same thing. Today is the 30 March 2021 and I still haven't received any feedback from DHL. Even on their site, the last update was on the 15 February 2021, where I was told to contact DHL.