OS
Olivia S
1 reviews | Active since Jul 2022
31 Mar 2023, 13:20
DHL bad service
I am based in New Zealand and have posted a document to Cape Town ,South Africa They unfortunately used DHL The driver says he was at the adress but my sister in law says he did not arrive . Now she has to collect the documents at the depot because the driver of DHL ****. The driver said he was going to drop it on his way back but never did. DONT USE DHL- THE DRIVERS LIE This is the reason we are overseas.
Helpful (0)
Replies (5)0
Replies (5)
DHL Express's replyOfficial
31 Mar 2023, 16:41Dear Olivia,
Thank you for contacting DHL Express
Looking at the tracking number mentioned, ED*** NZ, I can confirm that your shipment is not moving with DHL Express but rather as part of Global Mail , under the DHL Deutsche Post Banner.
Global mail , although trading under the DHL banner is one of 4 separate DHL companies which are not legally linked to each other and are standalone legal entities. In this instance , your Supplier in New Zealand opted for a more affordable service ( International Economy / Posting ) . These shipments are handed over to the Local Postal services in each country to handle the delivery .
DHL Express is not in any way linked to any payment or transportation for this shipment
To track and confirm the delivery status of your shipment , you can contact Global Mail directly on ***. You may also further track your shipment with the South African Post Office on ***or to *** .
We assure you of our best Services at all times and wish you all the best in tracking your shipment
Should additional clarification be required , please feel free to contact me on the details below and I will gladly assist .
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
+27 (0) 11 921 - 3600
Thank you for contacting DHL Express
Looking at the tracking number mentioned, ED*** NZ, I can confirm that your shipment is not moving with DHL Express but rather as part of Global Mail , under the DHL Deutsche Post Banner.
Global mail , although trading under the DHL banner is one of 4 separate DHL companies which are not legally linked to each other and are standalone legal entities. In this instance , your Supplier in New Zealand opted for a more affordable service ( International Economy / Posting ) . These shipments are handed over to the Local Postal services in each country to handle the delivery .
DHL Express is not in any way linked to any payment or transportation for this shipment
To track and confirm the delivery status of your shipment , you can contact Global Mail directly on ***. You may also further track your shipment with the South African Post Office on ***or to *** .
We assure you of our best Services at all times and wish you all the best in tracking your shipment
Should additional clarification be required , please feel free to contact me on the details below and I will gladly assist .
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
+27 (0) 11 921 - 3600
DHL Express's reply31 Mar 2023, 16:41
Official
Dear Olivia,
Thank you for contacting DHL Express
Looking at the tracking number mentioned, ED*** NZ, I can confirm that your shipment is not moving with DHL Express but rather as part of Global Mail , under the DHL Deutsche Post Banner.
Global mail , although trading under the DHL banner is one of 4 separate DHL companies which are not legally linked to each other and are standalone legal entities. In this instance , your Supplier in New Zealand opted for a more affordable service ( International Economy / Posting ) . These shipments are handed over to the Local Postal services in each country to handle the delivery .
DHL Express is not in any way linked to any payment or transportation for this shipment
To track and confirm the delivery status of your shipment , you can contact Global Mail directly on ***. You may also further track your shipment with the South African Post Office on ***or to *** .
We assure you of our best Services at all times and wish you all the best in tracking your shipment
Should additional clarification be required , please feel free to contact me on the details below and I will gladly assist .
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
+27 (0) 11 921 - 3600
Thank you for contacting DHL Express
Looking at the tracking number mentioned, ED*** NZ, I can confirm that your shipment is not moving with DHL Express but rather as part of Global Mail , under the DHL Deutsche Post Banner.
Global mail , although trading under the DHL banner is one of 4 separate DHL companies which are not legally linked to each other and are standalone legal entities. In this instance , your Supplier in New Zealand opted for a more affordable service ( International Economy / Posting ) . These shipments are handed over to the Local Postal services in each country to handle the delivery .
DHL Express is not in any way linked to any payment or transportation for this shipment
To track and confirm the delivery status of your shipment , you can contact Global Mail directly on ***. You may also further track your shipment with the South African Post Office on ***or to *** .
We assure you of our best Services at all times and wish you all the best in tracking your shipment
Should additional clarification be required , please feel free to contact me on the details below and I will gladly assist .
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
+27 (0) 11 921 - 3600
OS
Olivia S's updateReviewer Update
31 Mar 2023, 17:52Hi
I just need my urgent documents.
I cannot call anyone as I am based in New Zealand.
I just need my urgent documents.
I cannot call anyone as I am based in New Zealand.
OS
Olivia S's update31 Mar 2023, 17:52
Reviewer Update
Hi
I just need my urgent documents.
I cannot call anyone as I am based in New Zealand.
I just need my urgent documents.
I cannot call anyone as I am based in New Zealand.
DHL Express's replyOfficial
31 Mar 2023, 18:07Dear Olivia ,
Please can you get the recipient in South Africa to call contact Global Mail directly on ***. As mentioned , we are 2 separate companies that are not legally linked to each other .
We cannot even trace this shipment as it did not transit on DHL Express Network , we have no visibility on the transit , like you .
Alternatively , I can suggest you reach out to the supplier you sent the shipment with and request they provide the Global Mail international number to dial .
We really wish we could assist more , sadly you will have to contact the company you utilized for the transit of your shipment .
All the best of luck ,
Please can you get the recipient in South Africa to call contact Global Mail directly on ***. As mentioned , we are 2 separate companies that are not legally linked to each other .
We cannot even trace this shipment as it did not transit on DHL Express Network , we have no visibility on the transit , like you .
Alternatively , I can suggest you reach out to the supplier you sent the shipment with and request they provide the Global Mail international number to dial .
We really wish we could assist more , sadly you will have to contact the company you utilized for the transit of your shipment .
All the best of luck ,
DHL Express's reply31 Mar 2023, 18:07
Official
Dear Olivia ,
Please can you get the recipient in South Africa to call contact Global Mail directly on ***. As mentioned , we are 2 separate companies that are not legally linked to each other .
We cannot even trace this shipment as it did not transit on DHL Express Network , we have no visibility on the transit , like you .
Alternatively , I can suggest you reach out to the supplier you sent the shipment with and request they provide the Global Mail international number to dial .
We really wish we could assist more , sadly you will have to contact the company you utilized for the transit of your shipment .
All the best of luck ,
Please can you get the recipient in South Africa to call contact Global Mail directly on ***. As mentioned , we are 2 separate companies that are not legally linked to each other .
We cannot even trace this shipment as it did not transit on DHL Express Network , we have no visibility on the transit , like you .
Alternatively , I can suggest you reach out to the supplier you sent the shipment with and request they provide the Global Mail international number to dial .
We really wish we could assist more , sadly you will have to contact the company you utilized for the transit of your shipment .
All the best of luck ,
OS
Olivia S's updateReviewer Update
01 Apr 2023, 00:33You say that you are not affiliated, yet my documents are back at the DHL depot near the airport.
I will never use DHL or affiliates again .
My document was supposed to arrive on 30 March , it's now the 31 March.
They couldn't even track my documents.
They say that they will deliver tomorrow...will wait and see
Its important documents that needed to go out yesterday..
PATHETIC !!!!! It's the DHL depot in Cape Town ..
I WILL NEVER USE DHL
I will never use DHL or affiliates again .
My document was supposed to arrive on 30 March , it's now the 31 March.
They couldn't even track my documents.
They say that they will deliver tomorrow...will wait and see
Its important documents that needed to go out yesterday..
PATHETIC !!!!! It's the DHL depot in Cape Town ..
I WILL NEVER USE DHL
OS
Olivia S's update01 Apr 2023, 00:33
Reviewer Update
You say that you are not affiliated, yet my documents are back at the DHL depot near the airport.
I will never use DHL or affiliates again .
My document was supposed to arrive on 30 March , it's now the 31 March.
They couldn't even track my documents.
They say that they will deliver tomorrow...will wait and see
Its important documents that needed to go out yesterday..
PATHETIC !!!!! It's the DHL depot in Cape Town ..
I WILL NEVER USE DHL
I will never use DHL or affiliates again .
My document was supposed to arrive on 30 March , it's now the 31 March.
They couldn't even track my documents.
They say that they will deliver tomorrow...will wait and see
Its important documents that needed to go out yesterday..
PATHETIC !!!!! It's the DHL depot in Cape Town ..
I WILL NEVER USE DHL
DHL Express's replyOfficial
01 Apr 2023, 09:14Dear Olivia,
Thank you for contacting DHL Express
Looking at the tracking number mentioned, ED*** NZ, I can confirm that your shipment is not moving with DHL Express but rather as part of Global Mail , under the DHL Deutsche Post Banner.
Global mail , although trading under the DHL banner is one of 4 separate DHL companies which are not legally linked to each other and are standalone legal entities. In this instance , your Supplier in New Zealand opted for a more affordable service ( International Economy / Posting ) . These shipments are handed over to the Local Postal services in each country to handle the delivery .
DHL Express is not in any way linked to any payment or transportation for this shipment
To track and confirm the delivery status of your shipment , you can contact Global Mail directly on ***. You may also further track your shipment with the South African Post Office on ***or to *** .
We assure you of our best Services at all times and wish you all the best in tracking your shipment
Should additional clarification be required , please feel free to contact me on the details below and I will gladly assist .
Thank you for contacting DHL Express
Looking at the tracking number mentioned, ED*** NZ, I can confirm that your shipment is not moving with DHL Express but rather as part of Global Mail , under the DHL Deutsche Post Banner.
Global mail , although trading under the DHL banner is one of 4 separate DHL companies which are not legally linked to each other and are standalone legal entities. In this instance , your Supplier in New Zealand opted for a more affordable service ( International Economy / Posting ) . These shipments are handed over to the Local Postal services in each country to handle the delivery .
DHL Express is not in any way linked to any payment or transportation for this shipment
To track and confirm the delivery status of your shipment , you can contact Global Mail directly on ***. You may also further track your shipment with the South African Post Office on ***or to *** .
We assure you of our best Services at all times and wish you all the best in tracking your shipment
Should additional clarification be required , please feel free to contact me on the details below and I will gladly assist .
DHL Express's reply01 Apr 2023, 09:14
Official
Dear Olivia,
Thank you for contacting DHL Express
Looking at the tracking number mentioned, ED*** NZ, I can confirm that your shipment is not moving with DHL Express but rather as part of Global Mail , under the DHL Deutsche Post Banner.
Global mail , although trading under the DHL banner is one of 4 separate DHL companies which are not legally linked to each other and are standalone legal entities. In this instance , your Supplier in New Zealand opted for a more affordable service ( International Economy / Posting ) . These shipments are handed over to the Local Postal services in each country to handle the delivery .
DHL Express is not in any way linked to any payment or transportation for this shipment
To track and confirm the delivery status of your shipment , you can contact Global Mail directly on ***. You may also further track your shipment with the South African Post Office on ***or to *** .
We assure you of our best Services at all times and wish you all the best in tracking your shipment
Should additional clarification be required , please feel free to contact me on the details below and I will gladly assist .
Thank you for contacting DHL Express
Looking at the tracking number mentioned, ED*** NZ, I can confirm that your shipment is not moving with DHL Express but rather as part of Global Mail , under the DHL Deutsche Post Banner.
Global mail , although trading under the DHL banner is one of 4 separate DHL companies which are not legally linked to each other and are standalone legal entities. In this instance , your Supplier in New Zealand opted for a more affordable service ( International Economy / Posting ) . These shipments are handed over to the Local Postal services in each country to handle the delivery .
DHL Express is not in any way linked to any payment or transportation for this shipment
To track and confirm the delivery status of your shipment , you can contact Global Mail directly on ***. You may also further track your shipment with the South African Post Office on ***or to *** .
We assure you of our best Services at all times and wish you all the best in tracking your shipment
Should additional clarification be required , please feel free to contact me on the details below and I will gladly assist .