DHL bad service

Bought a phone from Revibe and DHL has completely dropped the ball. Package hit "Customs Clearance" and then... nothing.

They told me "it takes up to 7 days". It’s now day 10 and zero movement, zero replies.

Tried calling support multiple times. Either you get put on hold for 40+ mins then disconnected, or they say "we’ll escalate it" and nobody ever calls back. Emails get ignored too.

For a courier company that charges premium rates, this is unacceptable. I can’t get info, I can’t get my R10k+ phone, and nobody at DHL takes responsibility.

If you care about your parcel arriving on time or getting actual customer service, avoid DHL. Revibe shipped fast - DHL is the problem.