1 reviews | Active since Dec 2016
DHL ASKED ME TO PAY R307 FOR A SHIPMENT OF R574
<p>DHL is ripping of customers!! how is one expected to pay more than half the amount of the actual shipment? How do they come up with such ridiculous charges? What is their criteria in calculating the charges?... i will make sure everyone around me knows about this ******* of a company and my experience!! I AM SO DISSAPOINTED!!!</p>
Good morning Nosipho,
Thank you for bringing this matter to our attention.
This management of customs duties is essential for controlling the flow of goods in and out of a country. We at DHL Express manage all queries from the customs authority on your behalf. Once your duty and taxes have been settled, your goods are cleared and we arrange for transit before final delivery.
Please refer to your email for further communication and assistance.
Kind regards,
Charmaine Ram
Customer Care Executive
DHL Express
Good morning Nosipho,
Thank you for bringing this matter to our attention.
This management of customs duties is essential for controlling the flow of goods in and out of a country. We at DHL Express manage all queries from the customs authority on your behalf. Once your duty and taxes have been settled, your goods are cleared and we arrange for transit before final delivery.
Please refer to your email for further communication and assistance.
Kind regards,
Charmaine Ram
Customer Care Executive
DHL Express