DHL are ******* and *********** and don’t suggest using them to deliver anything!!!

I was expecting sensitive documents on 1 December 2023, when I tracked the parcel it showed as delivered on 30 November 2023.

Imagine my reaction to realize my delivery was accepted by someone and signed for the day before and DHL not sending any confirmation sms or contacting me for delivery.

I am based in South Africa and that was the destination of the delivery, on the tracking website the document was delivered in Ethiopia. How on earth does the people read South Africa send it to Ethiopia and when they receive it they read it and think I’m sure it can be delivered here.

The amount of failure in controls is disgusting, why does no one see the delivery address and country, what address did the delivery team send the package to if it says South Africa? Does the driver not need identification when delivering? How did someone else sign and accept the package?

Furthermore it was a Friday when I called and the team at the call center didn’t care much and additionally said the only assistance I could get was Monday. They have no emergency department, no one that could asssist in any way. On Monday no one still contacted me till I called in, after I called in they stated that they need to confirm the contents on the package with the shipper to determine if they will have to retrieve it.

I used fedex a few times and had no problems and I suggest that everyone uses a service other than dhl because you pay for them to lose your package and make it seem like it’s your fault.

Anyone has contact details for someone in DHL that can assist because I really need that package delivered to me ASAP