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busisiwe Z
1 reviews | Active since Dec 2015
25 May 2022, 10:10
DHL and RAM bad service
Bad Service from DHL and RAM I had a parcel that was coming from China it was suppose to be delivered on the 18th of May 2022.I called DHL on the 20th I was advised that my parcel was handed over to the 3rd party RAM..... when I called RAM they advised that they try to make contact with me they can't get hold of me or my Address but i never received a call from them DHL or RAM but they managed to make contact with the agency in China I was only warned by Chinese agent that there was a problem with my parcel. I spoke to them they promised my parcel will be delivered the next day. Today is the 25th May until today I did not get my parcel. I'm a very angry client
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DHL Express's replyOfficial
26 May 2022, 08:12Good Morning Busisiwe Zazinj
I trust that this response finds you well
Thank you for contacting DHL Express to relay your concerns about the poor service you have received, this is in no way the service DHL prides itself in and thank you for allowing me the opportunity to apologise for frustration that has been caused by the delay in delivery.
I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services.
On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
Please expect a call from one of our Customer Care Executives no later than 10h30 this morning
Kind Regards, Customer Care Executive ZA | DHL Express DHL International (Pty) Ltd t/a DHL Express DHL House Fabriek & Van Acht Rd, Isando 1600, Gauteng South Africa
I trust that this response finds you well
Thank you for contacting DHL Express to relay your concerns about the poor service you have received, this is in no way the service DHL prides itself in and thank you for allowing me the opportunity to apologise for frustration that has been caused by the delay in delivery.
I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services.
On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
Please expect a call from one of our Customer Care Executives no later than 10h30 this morning
Kind Regards, Customer Care Executive ZA | DHL Express DHL International (Pty) Ltd t/a DHL Express DHL House Fabriek & Van Acht Rd, Isando 1600, Gauteng South Africa
DHL Express's reply26 May 2022, 08:12
Official
Good Morning Busisiwe Zazinj
I trust that this response finds you well
Thank you for contacting DHL Express to relay your concerns about the poor service you have received, this is in no way the service DHL prides itself in and thank you for allowing me the opportunity to apologise for frustration that has been caused by the delay in delivery.
I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services.
On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
Please expect a call from one of our Customer Care Executives no later than 10h30 this morning
Kind Regards, Customer Care Executive ZA | DHL Express DHL International (Pty) Ltd t/a DHL Express DHL House Fabriek & Van Acht Rd, Isando 1600, Gauteng South Africa
I trust that this response finds you well
Thank you for contacting DHL Express to relay your concerns about the poor service you have received, this is in no way the service DHL prides itself in and thank you for allowing me the opportunity to apologise for frustration that has been caused by the delay in delivery.
I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services.
On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
Please expect a call from one of our Customer Care Executives no later than 10h30 this morning
Kind Regards, Customer Care Executive ZA | DHL Express DHL International (Pty) Ltd t/a DHL Express DHL House Fabriek & Van Acht Rd, Isando 1600, Gauteng South Africa