1 reviews | Active since Nov 2017
DHL and empty promises
I ordered a package from china with a delivery ETA of 2 to 5 days. It was collected on Wednesday 22 in china and shipped with the express option. The unit landed and entered clearance customs of DHL Thursday the 23rd. Ive called twice daily since then and the people on the phone have been very unhelpful. for the first half of the week i was told this will clear on by Wednesday. I called today ( 30th) and the first lady told me it was out for deliver at 13H15 but had issues with the delivery address after I had filled in forms for correction of the delivery address that was captured incorrectly, then i advised i done the form so forth on tuesday, then asked if had been processed through customs, they then put me through to customs and said is has not been process for physical examination... how hard is it top open a box and see that it is a radio??? I was then told that if all goes well this will be examined only on Friday and and delivered by Monday.
This is terrible service for having paid R3500 almost for the express shipping for a box little bit bigger then a shoe box..
Deadlines were missed on my side for this, was given empty promises from DHL< and further worst phone consultants i have ever dealt with as they don't care much for what to tell them.
Highly don't recommend DHL in future business...
Good Afternoon Wayne,
Thank you for contacting DHL Express.
I attempted to contact you but was unsuccessful . Please can you confirm a more convenient time that I can contact you to help discuss the compliant raised ?
We apologise if your last interaction with DHL Express was not as seamless as we would have liked it to be and Thank you for your valuable feedback as it allows us to address the staff involved to improve in future.
In as much as we endeavor for positive customer experiences we do not control the customs clearance process. The process is regulated and controlled by government officials in each country .
I understand that this incident has been of great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
I have emailed you directly for further assistance regarding the tracking number of your parcel.
Kind Regards
Devan Becker
Customer Care Executive
Good Afternoon Wayne,
Thank you for contacting DHL Express.
I attempted to contact you but was unsuccessful . Please can you confirm a more convenient time that I can contact you to help discuss the compliant raised ?
We apologise if your last interaction with DHL Express was not as seamless as we would have liked it to be and Thank you for your valuable feedback as it allows us to address the staff involved to improve in future.
In as much as we endeavor for positive customer experiences we do not control the customs clearance process. The process is regulated and controlled by government officials in each country .
I understand that this incident has been of great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
I have emailed you directly for further assistance regarding the tracking number of your parcel.
Kind Regards
Devan Becker
Customer Care Executive