DHL - An Efficiency Swear Word
Had an instance where a package that landed in SA never got actioned and five days later I had to initiate the process, and resubmit the invoice details for a personal package, and today again, trying to locate a package of mine, I was sent across to 6 different numbers, where phones on 3 occasions got picked up and immediately put down in my ear.
Never try and track an international package that starts with two letters and ends in the same, as no-one seems to know where the call should be directed to, and whom you should be speaking to.
Have now given up.
Dear Danie,
Thank you for writing to us. I tried calling the contact number supp**** without any success, please would you be so kind as to let me know when it would be convenient to contact you to discuss the complaint raised.
Looking at the tracking number mentioned below, CB***DE, I can confirm that your shipment is moving as part of the services offered from Germany called DHL Paket, under the DHL Deutsche Post Banner. This means that your parcel did not move via DHL Express but DHL Global Mail.
These shipments are handed over to the local postal services in each country to facilitate the delivery of the parcel. You can contact DHL Global Mail on *** or contact the South African Post Office on either *** or by telephone on *** to enquire about the status of the delivery of your parcel.
I hope that the provided information will be helpful and I am really regretful for any inconvenience caused by this matter.
Kind regards.
Avery Visagie
Customer Care Executive
Dear Danie,
Thank you for writing to us. I tried calling the contact number supp**** without any success, please would you be so kind as to let me know when it would be convenient to contact you to discuss the complaint raised.
Looking at the tracking number mentioned below, CB***DE, I can confirm that your shipment is moving as part of the services offered from Germany called DHL Paket, under the DHL Deutsche Post Banner. This means that your parcel did not move via DHL Express but DHL Global Mail.
These shipments are handed over to the local postal services in each country to facilitate the delivery of the parcel. You can contact DHL Global Mail on *** or contact the South African Post Office on either *** or by telephone on *** to enquire about the status of the delivery of your parcel.
I hope that the provided information will be helpful and I am really regretful for any inconvenience caused by this matter.
Kind regards.
Avery Visagie
Customer Care Executive