MvdW
Melanie van der Walt
1 reviews | Active since Mar 2023
17 Mar 2023, 15:37
DHL allow any transaction from anyone on your account.
We noticed an air waybill was wrongfully captured on our account for someone else's shipment. DHL refuse to remove the waybill from my account and I need to contact the people on the waybill now to ask them to correct it with DHL and make the necessary payment. It is not my responsibility to do DHL's work ! I notified them that the invoice details are wrong. They must investigate further. This just shows that DHL allow anyone to use your account without your permission ! Unhappy DHL customer.
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DHL Express's replyOfficial
17 Mar 2023, 16:33Dear Melanie,
Thank you for bringing this matter to our attention
We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.
We acknowledge the receipt of your complaint and are attending to this with the relevant department .
We assure you of our best Services at all times and will revert to you no later than 10:30 on 20 March 2023
Best Rgds,
DHL Customer Care Department - ZA | DHL Express
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
***
Thank you for bringing this matter to our attention
We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.
We acknowledge the receipt of your complaint and are attending to this with the relevant department .
We assure you of our best Services at all times and will revert to you no later than 10:30 on 20 March 2023
Best Rgds,
DHL Customer Care Department - ZA | DHL Express
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
***
DHL Express's reply17 Mar 2023, 16:33
Official
Dear Melanie,
Thank you for bringing this matter to our attention
We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.
We acknowledge the receipt of your complaint and are attending to this with the relevant department .
We assure you of our best Services at all times and will revert to you no later than 10:30 on 20 March 2023
Best Rgds,
DHL Customer Care Department - ZA | DHL Express
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
***
Thank you for bringing this matter to our attention
We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.
We acknowledge the receipt of your complaint and are attending to this with the relevant department .
We assure you of our best Services at all times and will revert to you no later than 10:30 on 20 March 2023
Best Rgds,
DHL Customer Care Department - ZA | DHL Express
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
***