DHL allocated HAWB number not found - avoiding the problem will not make it go away.

<p>Our company mySolutions has been using the services of DHL for many years and has an account with them.</p> <p> </p> <p>I contacted our local DHL call centre on 5 April 2017 to confirm delivery of an invoice with HAWB number ********** 843 sent on 18 November 2016 as it had come to light that our invoice not yet been paid.</p> <p> </p> <p>I spoke with a call center agent who could not track the parcel by using this number and refused to help me further without providing the waybill number (which is not available to me).</p> <p> </p> <p>I asked her if anyone would be able to investigate this by checking our account/invoice number - because surely one of the largest global tracking companies should be able to manage these records electronically but I was told that the system is not designed that way.</p> <p> </p> <p>I logged a query online and I was told the same.</p> <p> </p> <p>I asked that it must be escalated and asked for feedback on:</p> <p>6/4/2017</p> <p>10/4/2017</p> <p>11/4/2017</p> <p>12/4/2017</p> <p> </p> <p>My emails were delivered and ignored.</p> <p> </p> <p>This level of customer service is unacceptable. Three seperate customer service agents have all been dragging their feet to assist me. I would like this matter to be investigated.</p> <p> </p> <p>Either a proof of delivery must be sent to me or reimbur*****t for non-delivery must be arranged.</p> <p> </p> <p>I hope that this review catches the attention of someone who is able to sort it out.</p>