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Peter L

1 reviews | Active since Oct 2020

18 Jun 2021, 10:28

DHL

I am waiting for a package from Germany that was sent on MAY 20th and is still pending. Maybe it should have been sent by normal post and not by dhl"priority" I never thought dhl would be as bad as our SA postal service (at least that would have been much cheaper!!!). So stay away from *********** DHL

0
Replies (3)
DHL Express
DHL Express's reply18 Jun 2021, 11:35
Official
Good day Peter Lange

Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.

I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.

Please allow us a chance to investigate this  further and we  will revert to you within the close of business today.

Regards
DHLZA Customer Care Team 

PL
Peter L's update18 Jun 2021, 12:54
Reviewer Update
DHL has just phoned me and explained what has happened: my friend in Germany should have sent it via DHL Express then it would have taken only 2-3 working days. Sorry for my angry review
DHL Express
DHL Express's reply18 Jun 2021, 14:21
Official
Dear Peter, 

Thank you 

  
Should you require further assistance, Please do not hesitate to revert to me on details below 
 

Kind Regards, 

Busisiwe Sithole
Customer Care Executive 

 


DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
 
Telephone:            +***1 

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