MK
Mpho K

1 reviews | Active since Dec 2019

29 Aug 2025, 06:45

DHL

Save your money and avoid using DHL. Never in my life have I been so let down. I brought in some valuable items worth R6,000, and DHL sold me out to SARS. To make matters worse, they will even blame SARS. People don't want to import goods because of DHL OR Tambo. Still in shock, I paid R12k to Sars customs. They are noncommunicative, will disregard you, and will act as though you are insane. When you complain and ask to speak to a manager they’ll transfer to their colleagues same position, you should see DHL communication with SARS you’ll be shocked for your life.

0
Replies (1)
DHL Express
DHL Express's reply29 Aug 2025, 07:45
Official
Dear Mpho

We appreciate your bringing this issue to our attention.

Please accept our apologies for any inconvenience caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with our finest services at all times and will follow up with you within the next two hours.
 Kind Regards, 
Customer Care Executive ZA | DHL Express  DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct Pretoria Main Road, Waterfall City Midrand, 2090 Gauteng South Africa