MVdw
Marie Van der westhuizen

1 reviews | Active since May 2019

17 Sept 2023, 07:10

DHL

I had to courier 3 cellphones (old) to St Helena Island amongst a few other goods. I paid and thought all is fine. The afternoon DHL let me know that they may only courier 2 phones. Why, I would not know. I went to pick up the phone that could not be sent. When it arrived in St Helena Island, my daughter went to the office to pick it up, but the DhL employee was on leave…. Now she must wait untill she return to work before the parcel can be picked up. The phones was for her 3 boys… now one boy has to go without a phone. I will rather use the airline direct in future to send parcels.

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Replies (1)
DHL Express
DHL Express's reply17 Sept 2023, 11:16
Official
Dear Marie Van der Westhuizen,

Thank you for bringing this matter to our attention

We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.

We acknowledge the receipt of your complaint and are attending to this with the relevant department .

We assure you of our best Services at all times and will revert to you no later than 10:30am on 18 September 2023.

DHL Customer Care Department - ZA | DHL Express

DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa

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