KF
Kevin-Jeannette Finnie

1 reviews | Active since Apr 2019

13 Aug 2019, 13:13

DHL

i just have to say for for the first time i had to use DHL i found their service shocking , cant get hold of the people and when you do you are put on hold for 12 min , the call center staff are about as useful as an Ash Tray on a Motorbike

0
Replies (4)
DHL Express
DHL Express's reply13 Aug 2019, 18:41
Official
Dear Kevin-Jeannette F Thank you for posting to DHL Express. We apologise if your recent interaction with us has not been as seamless as we would have wanted it to be. I assure you that this does not represent the level of Service DHL Prides itself with . I have forwarded you an e-mail to your direct e-mail address  - in order to confirm your complaint details to better assist . Please can you confirm the DHL tracking number that this issue is relating to ? Please feel free to contact me on the below details and I will gladly assist . Regards,Ms Buhle Sekoboane
Customer Care Executive Office DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
 
 

Best regards,

KF
Kevin-Jeannette Finnie's update16 Aug 2019, 06:23
Reviewer Update
please can i ave your email and i will send you the waybill number
DHL Express
DHL Express's reply16 Aug 2019, 08:24
Official
Dear Kevin-Jeannette F,

You are welcome to email your tacking number to *** for the attention of Ms. Buhle Sekoboane.

Kindest regards.Avery VisagieCustomer Care Executive

Best regards,

KF
Kevin-Jeannette Finnie's update16 Aug 2019, 08:33
Reviewer Update
doesnt seem to work