DHL
I was called two weeks ago on a Friday confirming my delivery address and I was told that my package would be delivered on the following Monday. I still have not received my delivery!!! What gives???????????????? I was not given any reference numbers so I cannot follow up at all.
Good afternoon Desre,
Thank you for bringing your concern to my attention and i would like to apologise for the inconvenience.
As discussed, i will be extensively investigating the location of your in order to get it delivered to you. I regret the lack of communication you got pertaining to your shipment and how your expectations were not managed accordingly.
Once i locate the shipment i will secure its timely delivery and monitor its transit closely. Kindly allow me to begin my investigation and i will contact you tomorrow morning at 11:00AM.
Regards
Mulondi Dzebu
Customer Care Executive
DHL Express South Africa
Good afternoon Desre,
Thank you for bringing your concern to my attention and i would like to apologise for the inconvenience.
As discussed, i will be extensively investigating the location of your in order to get it delivered to you. I regret the lack of communication you got pertaining to your shipment and how your expectations were not managed accordingly.
Once i locate the shipment i will secure its timely delivery and monitor its transit closely. Kindly allow me to begin my investigation and i will contact you tomorrow morning at 11:00AM.
Regards
Mulondi Dzebu
Customer Care Executive
DHL Express South Africa