1 reviews | Active since Jun 2017

15 Dec 2017, 14:48

DHL

I published a review a few days ago stating i had a pre paid parcel stuck in customs . its now been 10 working days and due to the fault of DHL I have not received it . I have a guy trying to help me but it seems no senior staff members could care. the service levels are beyond pathetic .UPS is the way to go

0
Replies (1)
DHL Express
DHL Express's reply15 Dec 2017, 15:40
Official

Dear Talia

I do understand your frustration in regards to your shipment not cleared and delivered on time. I am in contact with my imports manager to get this resolved and given the priority it deserves.

Kind Regards

Nosicelo Manentsa

Customer Care Executive

Best regards,