AR
Abel R
1 reviews | Active since Jan 2019
23 Jan 2019, 13:02
Detained Shipment
Detained shipment
shipment detained Kempton Park South Africa
This not the first time I experience this kind out a situation and I understand that there is nothing dhl can do as the parcel is with sars customs. Shipment was detained on the 15 Jan 2019
I submitted all the required documents. I dont have a problem with dhl except for one...which is lack of communication and upates on the situation.please keep in touch with me and have my emails rep****
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Replies (1)
DHL Express's replyOfficial
23 Jan 2019, 15:51Dear Abel
Thank you for bringing this to our attention. Please allow me to apologize for the delayed response. I appreciate that this has not been a happy encounter with DHL Express, I can assure you that the matter is being addressed with the relevant department.
Please accept my since apology on the inconvenience that this matter has caused.
kindly note I will be giving you a call to discuss the matter further.
Kind Regards
Lebogang Madihlaba
Thank you for bringing this to our attention. Please allow me to apologize for the delayed response. I appreciate that this has not been a happy encounter with DHL Express, I can assure you that the matter is being addressed with the relevant department.
Please accept my since apology on the inconvenience that this matter has caused.
kindly note I will be giving you a call to discuss the matter further.
Kind Regards
Lebogang Madihlaba
DHL Express's reply23 Jan 2019, 15:51
Official
Dear Abel
Thank you for bringing this to our attention. Please allow me to apologize for the delayed response. I appreciate that this has not been a happy encounter with DHL Express, I can assure you that the matter is being addressed with the relevant department.
Please accept my since apology on the inconvenience that this matter has caused.
kindly note I will be giving you a call to discuss the matter further.
Kind Regards
Lebogang Madihlaba
Thank you for bringing this to our attention. Please allow me to apologize for the delayed response. I appreciate that this has not been a happy encounter with DHL Express, I can assure you that the matter is being addressed with the relevant department.
Please accept my since apology on the inconvenience that this matter has caused.
kindly note I will be giving you a call to discuss the matter further.
Kind Regards
Lebogang Madihlaba