1 reviews | Active since Oct 2015
Detained shipment
<p>shipment detained awb: ********** 081</p> <p>This not the first time I experience this kind out a situation and I understand that there is nothing dhl can do as the parcel is with sars customs. Shipment was detained on the 21 fed 2017</p> <p>I submitted all the required documents and already paid the duties. I dont have a problem with dhl except for one...which is lack of communication and upates on the situation.please keep in touch with me and have my emails rep****</p>
Dear Ntukuloga,
I’d like to sincerely apologise for the manner in which this matter has been handled.
I can understand the frustration that a delayed delivery can cause, adding onto to that being “kept in the dark” regarding your shipment status, and apologise sincerely for the inconvenience caused.
We are currently looking into the matter with our Customs affairs manager and will be in contact with you on Monday with an update on the matter . We will definitely be updating you every step of the way and will keep you informed up until delivery .
I have forwarded you an e-mail to your personal address with my contact details should you wish to get a hold of me.
I assure you that this matter is currently receiving the full attention it rightfully deserves
Kindest Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
Dear Ntukuloga,
I’d like to sincerely apologise for the manner in which this matter has been handled.
I can understand the frustration that a delayed delivery can cause, adding onto to that being “kept in the dark” regarding your shipment status, and apologise sincerely for the inconvenience caused.
We are currently looking into the matter with our Customs affairs manager and will be in contact with you on Monday with an update on the matter . We will definitely be updating you every step of the way and will keep you informed up until delivery .
I have forwarded you an e-mail to your personal address with my contact details should you wish to get a hold of me.
I assure you that this matter is currently receiving the full attention it rightfully deserves
Kindest Regards,
Ms Buhle Sekoboane
Customer Care Executive Office