CV
Clive V
1 reviews | Active since Mar 2009
21 Jun 2023, 09:24
Despicable service. If you require something to be delivered by do not use them.
DHL were supposed to deliver an article to me on Monday 19 June 2023. As they had not delivered by the 21st June, I attempted to contact them. I initially tried their South African number, as it was sent from a South African address to a delivery address in South Africa, they informed me that I had to contact international. I contacted DHL international who informed me I had to contact DHL Express. I then contacted DHL express who told me that they could not find the tracking number I gave them, even though that was the tracking number on the waybill. Why bother ever using DHL
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Replies (2)CV
Clive V's updateReviewer Update
21 Jun 2023, 11:29I apologize unreservedly.
DHL were not to blame.
Please delete the review.
DHL were not to blame.
Please delete the review.
CV
Clive V's update21 Jun 2023, 11:29
Reviewer Update
I apologize unreservedly.
DHL were not to blame.
Please delete the review.
DHL were not to blame.
Please delete the review.
DHL Express's replyOfficial
21 Jun 2023, 12:30Dear Karen and Clive
We value the opportunity to address your concerns and sincerely appreciate the chance to improve your experience by successfully resolving your query. At DHL, we are committed to continuous improvement and highly value your feedback as a valued customer. Thank you for entrusting us with your feedback and allowing us to enhance our services."
Kind Regards,
We value the opportunity to address your concerns and sincerely appreciate the chance to improve your experience by successfully resolving your query. At DHL, we are committed to continuous improvement and highly value your feedback as a valued customer. Thank you for entrusting us with your feedback and allowing us to enhance our services."
Kind Regards,
Sade Eiman
Customer Care Executive ZA | DHL Express
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
DHL Express's reply21 Jun 2023, 12:30
Official
Dear Karen and Clive
We value the opportunity to address your concerns and sincerely appreciate the chance to improve your experience by successfully resolving your query. At DHL, we are committed to continuous improvement and highly value your feedback as a valued customer. Thank you for entrusting us with your feedback and allowing us to enhance our services."
Kind Regards,
We value the opportunity to address your concerns and sincerely appreciate the chance to improve your experience by successfully resolving your query. At DHL, we are committed to continuous improvement and highly value your feedback as a valued customer. Thank you for entrusting us with your feedback and allowing us to enhance our services."
Kind Regards,
Sade Eiman
Customer Care Executive ZA | DHL Express
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
