Delivery time on waybill *** + ***

OK, I officially have had the work experience in delivery history with this parcel.

it left china to South Africa on the 18th of september and litterally arrived at our port of entry 2 days later.

They literally took about a week to get back to me regarding some or other clearing documentation and port of entry fee which i was expecting which we paid quiet quickly.

then it had to go through customs clearing, and and the wait began.... and every day i called to find out how far the package had moved and every day, the inspector is coming check the consignment.

I then complained to there customer support team, and i was duely asigned a customer support representiative who was helpfull and although did not appear to be able to help in any way, was able to call me first before i had to call dhl.

OK, so my parcel arrived on the 8th of this month eventually. i then recieved a frantic call from dhl to say that they release the parcel without the proper autherization after a month and that they needed it back urgently, I basically told the lady that if she wanted it back it would have to be trial by combat, and that the best combatant take the parcel. She then got one of her more senior Members of staff to contact me, and because I may need to import more of the same product into the country at a later stage, I gave in to there request to have it collected again.

I called my customer support specialist, but i have not heard from her again. I called dhl using my same tracking number and they have advised that it was signed off on the 8th by me, which it was, I litterally don't have a numebr to use to track my parcel anymore.

This has been the worste delivery experivence ever had with DHL. I still do not have my package and I do not get feedback. I think i may have been ****** by dhl at this point

Paul Bowring