OZ
Oyama Z
1 reviews | Active since Jan 2020
14 Jan 2020, 18:38
Delivery system sucks!!!!
I'm really disappointed with the service. I've been waiting for my shipment for 2 months now. They refuse to deliver, according to them the delivery address is out of their way, they will deliver when they get other packages going to the same place. So how long do I have to wait for my package? Why did they even accept it in the first place if they knew they couldn't deliver?
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Replies (1)
DHL Express's replyOfficial
15 Jan 2020, 08:24Dear Oyama
Thank you for contacting DHL Express to relay your concerns about the poor service you have received.
Please accept my humble apology for the way we have handled your shipment. I did receive your complaint and looking into it, I am personally investigating what transpired.
Kindly allow me the time to get in contact with our third party and I will give you a call by 10:30 with my findings.
Once again, I regret any inconvenience caused by this incident and I trust that all future consignments handled by DHL Express will meet with your service and quality expectations.
Kind Regards
Lebogang Madihlaba
DHL Express South Africa
Thank you for contacting DHL Express to relay your concerns about the poor service you have received.
Please accept my humble apology for the way we have handled your shipment. I did receive your complaint and looking into it, I am personally investigating what transpired.
Kindly allow me the time to get in contact with our third party and I will give you a call by 10:30 with my findings.
Once again, I regret any inconvenience caused by this incident and I trust that all future consignments handled by DHL Express will meet with your service and quality expectations.
Kind Regards
Lebogang Madihlaba
DHL Express South Africa
DHL Express's reply15 Jan 2020, 08:24
Official
Dear Oyama
Thank you for contacting DHL Express to relay your concerns about the poor service you have received.
Please accept my humble apology for the way we have handled your shipment. I did receive your complaint and looking into it, I am personally investigating what transpired.
Kindly allow me the time to get in contact with our third party and I will give you a call by 10:30 with my findings.
Once again, I regret any inconvenience caused by this incident and I trust that all future consignments handled by DHL Express will meet with your service and quality expectations.
Kind Regards
Lebogang Madihlaba
DHL Express South Africa
Thank you for contacting DHL Express to relay your concerns about the poor service you have received.
Please accept my humble apology for the way we have handled your shipment. I did receive your complaint and looking into it, I am personally investigating what transpired.
Kindly allow me the time to get in contact with our third party and I will give you a call by 10:30 with my findings.
Once again, I regret any inconvenience caused by this incident and I trust that all future consignments handled by DHL Express will meet with your service and quality expectations.
Kind Regards
Lebogang Madihlaba
DHL Express South Africa