RvdW
Roelof van der Westhuizen
1 reviews | Active since Aug 2010
28 Feb 2022, 09:34
Delivery service without location nor address precision
A Delivery service unable to find your address, correct postal code not even displayed as an option from your drop down list. No precision drop pin location service available. The area in a big city is not even available. How do you advertise as a delivery service if you cannot even provide delivery nor find qn address.
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Replies (2)0
Replies (2)
DHL Express's replyOfficial
01 Mar 2022, 06:57Dear Roelof,
Thank you for your post and for bringing this matter to our attention. On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
We have received your complaint and looking into it. Please expect a call from one of your Customer Care Executives before 10H30 today.
Regards. Avery Visagie Customer Care Executive ZA | DHL Express
Thank you for your post and for bringing this matter to our attention. On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
We have received your complaint and looking into it. Please expect a call from one of your Customer Care Executives before 10H30 today.
Regards. Avery Visagie Customer Care Executive ZA | DHL Express
DHL Express's reply01 Mar 2022, 06:57
Official
Dear Roelof,
Thank you for your post and for bringing this matter to our attention. On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
We have received your complaint and looking into it. Please expect a call from one of your Customer Care Executives before 10H30 today.
Regards. Avery Visagie Customer Care Executive ZA | DHL Express
Thank you for your post and for bringing this matter to our attention. On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
We have received your complaint and looking into it. Please expect a call from one of your Customer Care Executives before 10H30 today.
Regards. Avery Visagie Customer Care Executive ZA | DHL Express
RvdW
Roelof van der Westhuizen's updateReviewer Update
01 Mar 2022, 22:02Dear Mr Visagie.
I did receive a phone call - the agent explained that my area is not being serviced by DHL, a third party was involved and deliverd.
At least now I know I can't make use of your service if I wanted something delivered or to receive it timeously.
I did receive a phone call - the agent explained that my area is not being serviced by DHL, a third party was involved and deliverd.
At least now I know I can't make use of your service if I wanted something delivered or to receive it timeously.
RvdW
Roelof van der Westhuizen's update01 Mar 2022, 22:02
Reviewer Update
Dear Mr Visagie.
I did receive a phone call - the agent explained that my area is not being serviced by DHL, a third party was involved and deliverd.
At least now I know I can't make use of your service if I wanted something delivered or to receive it timeously.
I did receive a phone call - the agent explained that my area is not being serviced by DHL, a third party was involved and deliverd.
At least now I know I can't make use of your service if I wanted something delivered or to receive it timeously.