MB
Martin B
1 reviews | Active since Mar 2021
29 Mar 2021, 15:09
Delivery Refused
I ordered a parcel from the US which should have arrived today (29 Match 2021). The driver was clearly at the wrong place and did not even attempt to to deliver the package even after I whatsapped my address to him. He just updated the tracking with "Delivery refused". Refused. Really, he wasn't event my house. This is extremely unprofessional.
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DHL Express's replyOfficial
29 Mar 2021, 16:54Dear Martin
I trust you well.
Thank you for writing to us and for bringing this matter to our attention. Please accept my sincere apology for any inconvenience that may have been caused by this matter.
We have received your complaint and we're looking into the matter. Kindly allow us sometime to investigate and get the matter resolved for you
Kindly look out for my email so we can discuss the matter further.
Kind Regards
Lebogang Madihlaba
DHL Express South Africa
I trust you well.
Thank you for writing to us and for bringing this matter to our attention. Please accept my sincere apology for any inconvenience that may have been caused by this matter.
We have received your complaint and we're looking into the matter. Kindly allow us sometime to investigate and get the matter resolved for you
Kindly look out for my email so we can discuss the matter further.
Kind Regards
Lebogang Madihlaba
DHL Express South Africa
DHL Express's reply29 Mar 2021, 16:54
Official
Dear Martin
I trust you well.
Thank you for writing to us and for bringing this matter to our attention. Please accept my sincere apology for any inconvenience that may have been caused by this matter.
We have received your complaint and we're looking into the matter. Kindly allow us sometime to investigate and get the matter resolved for you
Kindly look out for my email so we can discuss the matter further.
Kind Regards
Lebogang Madihlaba
DHL Express South Africa
I trust you well.
Thank you for writing to us and for bringing this matter to our attention. Please accept my sincere apology for any inconvenience that may have been caused by this matter.
We have received your complaint and we're looking into the matter. Kindly allow us sometime to investigate and get the matter resolved for you
Kindly look out for my email so we can discuss the matter further.
Kind Regards
Lebogang Madihlaba
DHL Express South Africa