Delivery problems

DHL is very good in bombarding the client with lots of emails, but the delivery is something else.

We've had several express overseas shipments via DHL and we can't remember that it went well for once.

Express overseas shipments doesn't come cheap at all, but we suspect that the average courier are not even aware of this. And we are convinced that couriers really do what they like and not what they don't like, and that is specially deliveries at complexes, we've experienced that multiple times, also with local couriers by the way.

Anyway, the first time we were puzzled when my husband went to the gate (not more than 2 minutes) and the courier was already busy driving away. With the 2nd shipment the courier was nowhere to see anymore.

Another time, we were bombarding with emails again, but no message when the delivery would take place and it was a delivery from our overseas bank.

We've got never ever a message about a delivery, only incomprehensible emails and when it finally became clear that we still were waiting for the delivery, they told us that the shipment was almost due to send back!!!??

This week a new express shipment, again from the overseas bank. so rightaway several emails from DHL and this morning also a WhatsApp message ; delivery between 8.30 and 10.30. So, we were quite surprised, but eventually we've cheered too soon as there came NO Delivery !

Contacted DHL call centre: the address was wrong , according to the courier. As if banks will give wrong addresses, but after some questions, they asked for the ID no and then the guy had to admit that the address was right!.

We live near Muizenberg, but we don't know if the Muizenberg service point is more or less dysfunctional or that those problems are all over the country.

DHL has a monopoly position when it comes to international shipping and that could be the problem, we're afraid