Delivery issues, unresolved an no tracking update
<p>I have been in contact with DHL for over a month since my order and everytime I phone, all they can say is I need to wait. I understand this is to South Africa and that we have delays at customs, but no one can explain to me why my package arrived at Frankfurt on the 17th of July and then the next update 11 days later showed that my package arrived back at Frankfurt on the 28th of July. </p> <p> </p> <p>This is especially annoying as I paid loads for shipping to have it here within 15 working days, but it has been close to two months now. The place I purchased from says that they have no way of helping and that the issue is on DHL's side.</p> <p> </p> <p>Before I lose all hope, I want to see some feedback and answers as to where my package is and a promise as to when I will have it. If I order things online with other courier services, it take less then 3 weeks to get to my door step.</p> <p> </p> <p>Hope this can be resolved.</p>
Dear Devon,
Thank you for taking my call and please allow me to apologize for the undue frustration caused by this matter.
As per our conversation, your shipment has been sent via DHL Global Mail as a non Express shipment and not via DHL Express. This parcel is therefore delivered via the South African postal service and not via courier.
DHL Global Mail can be contacted on ***. Alternatively, the Post Office is reachable on *** or via e-mail *** and one of their consultants will be able to assist you with your tracking requirements.
Reference number or local tracking number is GM***.
I hope the above information has been helpful.
Kind regards.
Avery Visagie
Customer Care Executive
Dear Devon,
Thank you for taking my call and please allow me to apologize for the undue frustration caused by this matter.
As per our conversation, your shipment has been sent via DHL Global Mail as a non Express shipment and not via DHL Express. This parcel is therefore delivered via the South African postal service and not via courier.
DHL Global Mail can be contacted on ***. Alternatively, the Post Office is reachable on *** or via e-mail *** and one of their consultants will be able to assist you with your tracking requirements.
Reference number or local tracking number is GM***.
I hope the above information has been helpful.
Kind regards.
Avery Visagie
Customer Care Executive