Delivery handed over to SAPO?

Item: DHL Express
Rating: 1
Author: Kevin M

Ordered a product online and DHL only delivered it as far as customs and then handed it over to the Post Office for delivery. Still waiting nearly 2 weeks later after it cleared customs. Not sure why they can't deliver it to me themselves.

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Replies (1)

DHL Express's replyOfficial

26 Sept 2019, 23:01

Dear Kevin

I would like to sincerely apologise about your frustration.

This shipment was moving as part of the services offered from country of origin called DHL Paket, under the DHL Deutsche Post Banner. Whilst we all operate under the DHL banner, we are different entities doing different functions, all operating separately with our own procedures and areas of excellence.

We have DHL Express, whereby we specialize in Express consignments. Our service includes Track & Trace and Door-to-Door service. DHL Paket, is consignments that will be handed to Postal Authorities with no tracking available on the Express Network, as these travel as regular post. You can contact them via email *** or by Phone: ***to enquire about the status of your shipment.

Regards,

NosiceloManetsa

Customer Care Executive Office

DHL Express

DHL House

Cnr Van Acht & Fabriek Street

Isando 1609

DHL Express's reply26 Sept 2019, 23:01

Official