Hellopeter
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1 reviews | Active since Jul 2015

13 Jun 2022, 15:35

Delivery Botched As Usual!!!

Paid over 3000USD for a 4 package items to be express delivered only to get home and 2 out of the 4 have been delivered. its like a joke ting to you guys, when you see that someone has paid that much for a package to be delivered, nothing tells you that it has to be prioritized and handled with care, anyways please sort this out before i start making causing trouble for some people.

0
Replies (7)
DHL Express
DHL Express's reply13 Jun 2022, 15:56
Official
Dear Philip

I trust this mail finds you well and safe. 

Thank you for bringing your complaint to our attention, I sincerely apologize for the manner in which this has been handled.

I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.

One of our dedicated customer care advisor will be in contact with you shortly.

Should you require further assistance, Please do not hesitate to contact me on the details below.

Kind Regards,
 
Lenora Coertze on behalf of the CEO
Customer Care  Executive| South Africa
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
www.dhl.co.za
 
Please call ***for:
Bookings | Tracking | Customs | Paperwork | Packaging

's update13 Jun 2022, 16:01
Reviewer Update
With all due respect, keep your generic apology to yourself or someone who doesn't know what it is. i have paid an insane amount just so i don't get any issues, now i am getting issues and i need answers and my package.
's update13 Jun 2022, 16:25
Reviewer Update
Keep calling my bluff, my next cause of action will be to put all these communications on LinkedIn and all social media platforms and call out your bosses on this and see how they will react to someone paying that amount of money for shipping and it not being delivered on time, do you know what the implications are on this??
's update13 Jun 2022, 16:46
Reviewer Update
Hahahahaha, lets just say mediocrity should be the hallmark of your business.
DHL Express
DHL Express's reply13 Jun 2022, 16:54
Official
Dear Philip,

We assure you of our best efforts to rectify the matter as soon as possible.  

DHL customer Care department 
's update14 Jun 2022, 06:07
Reviewer Update
Well it’s a new day and my packages have still not been delivered. People have to know how you guys charge insane amounts for shipping and do not deliver. Packages started arriving and clearing customs from the 10th and yet they did not get delivered on the date they were supposed to, clear indication that someone didn’t do their job. Anyways I will make so much noise about this you wish you hadn’t taken this shipment. After 54000 rand and you do this?? Naaaa you don’t know who you playing with.
DHL Express
DHL Express's reply14 Jun 2022, 06:39
Official
Dear  Philip,

Thank you for writing to us. Please note that we are working on getting the rest of your shipment delivered. I appreciate that this has not been a happy encounter with DHL Express.

Please expect further updates no later than 10H00 today.

Kindest regards
Avery Visagie
Customer Care Department