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Suzan D

1 reviews | Active since Jul 2022

10 Nov 2025, 18:12

**** delivery

I bought a phone online it was supposed to be delivered today on the 10/11/2025 I tracked it made sure I availed myself waited as I tracked my package it said out for delivery waited as I see the day is now over around 17:15 I tracked only to find the outcome saying I refused the package when and how I don't know this people are ******

0
Replies (3)
DHL Express
DHL Express's reply10 Nov 2025, 18:33
Official
Dear Suzan

We appreciate your bringing this issue to our attention.

Please accept our apologies for any inconvenience caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with our finest services at all times and will follow up with you tomorrow by 10:00.

Kind Regards, 

Customer Care Team ZA | DHL Express ZA | DHL Express 

DHL International Pty Ltd t/a DHL Express

Waterfall Logistics Precinct, 

Pretoria Main Road, 

Waterfall City, 

Midrand, 2090 

Gauteng 

South Africa 

*** 



SD
Suzan D's update11 Nov 2025, 11:55
Reviewer Update
Good DHL day thank you for your prompt response I received my package intact much appreciated
DHL Express
DHL Express's reply12 Nov 2025, 17:45
Official
Dear Suzan,

You are most welcome, and thank you for your positive feedback
.We look forward to future dealings with you. Stay safe and be blessed.

Kind Regards, Sade Eiman Customer Care Executive ZA | DHL Express DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct,Pretoria Main Road,Waterfall City,Midrand, 2090GautengSouth Africa  ***