PN
Phumeza N

1 reviews | Active since May 2014

18 Jul 2015, 10:49

DELIVERED MY PARCEL TO WRONG PERSON!! CARELESSNESS

I order something in China over a week ago VERY EXPENSIVE TO ME... When i was checking with my Tracking number it said my order was delivered and Signed for by someone name CLINT??!!! Really???!! When my delivery address and name are clearly stated?! No one bothered to CALL and verify whether im there to receive the parcel when my number was given to them. I AM VERY DISAPPOINTED. AND I WANT MY MONEY. I trusted DHL but now. NEVER AGAIN!!!! Tracking number is ***. Check for urselves. Nx.

0
Replies (1)
DHL Express
DHL Express's reply18 Jul 2015, 14:39
Official
Hello Client89,

Please accept my sincere apologies for this incident, I understand that this has been a great disappointment to you.

Kindly be advised that I will look into this first thing Monday morning and I will provide with feedback.

Regards
Akhona Mvuza
Customer Care Executive